CareBridge Copilot Privacy Policy

Effective date: August 6, 2026

CareBridge Copilot is a service of Sunderlin Behavioral Interventions, Inc. This policy explains what information we collect, how we use it, and the choices you have.

INFORMATION WE COLLECT

Account information. When you create an account we collect your email address and, if you provide it, your name. If you sign in with Google, we receive your email address and basic profile information from Google.

Subscription and usage information. We store your subscription status and count how many assistant interactions you use each month so we can operate your plan. Payments are processed by Stripe, our payment provider. We never see or store your full card number.

Conversations with the assistant. Your messages are transmitted securely to our AI platform provider, Microsoft, to generate responses. Our authentication and database provider, Google Cloud, does not receive or store your conversations. Conversations are not stored in the CareBridge user database.We do not ask for, and you should not submit, medical records or other detailed health documentation through the assistant.

HOW WE USE INFORMATION

We use your information to operate the service — sign-in, subscriptions, usage limits, and support — to improve the quality of our content, and to communicate with you about your account.We do not sell your personal information. We do not use your information for third-party advertising.

SERVICE PROVIDERS

We use a small number of enterprise providers to operate CareBridge: Google Cloud for authentication and database services, Microsoft for the AI assistant platform and hosting, and Stripe for subscription payments. Our cloud providers operate under executed HIPAA Business Associate Agreements.

CHILDREN'S PRIVACY

CareBridge Copilot is designed for parents, caregivers, and educators aged 18 and over. We do not knowingly collect personal information from children. The service provides guidance to adults; children are not users of the app.

SECURITY

Information is encrypted in transit. Access to our systems is restricted and controlled. No online service can guarantee absolute security, but we design for privacy from the ground up.

RETENTION AND DELETION

We keep account information while your account is active. You may request deletion of your account and associated personal information at any time by emailing carebridgesupport@sunderlinbcba.com. We will honor verified requests within 30 days, subject to legal requirements.

YOUR CHOICES

You may access, correct, or delete your account information by contacting us. You may cancel your subscription at any time; access continues through the period you have paid for. Only an email address is required to use the service — all other profile fields are optional.CHANGES AND

CONTACT

If we make material changes to this policy we will notify you in the app or by email.

Questions about this policy:carebridgesupport@sunderlinbcba.com

Sunderlin Behavioral Interventions, Inc.3113 W Rose Hill St, Boise, ID 83705

Delete Your CareBridge Copilot Account

CareBridge Copilot is a service of Sunderlin Behavioral Interventions, Inc.

QUESTIONS

carebridgesupport@sunderlinbcba.com
Sunderlin Behavioral Interventions, Inc.
3113 W Rose Hill St, Boise, ID 83705

DISCLAIMER

CareBridge Copilot is an educational support tool for caregivers. It does not provide ABA therapy, behavior-analytic services, assessment, diagnosis, or individualized treatment or behavior plans, and it is not a substitute for care from a qualified professional who knows your child.