⏱️ Most authorizations are processed in 1–2 weeks, though some may be approved more quickly depending on your insurance provider.

📅 Schedules are customized to each child’s needs and staff availability. Common time blocks include: Mon–Fri 8am–12pm Mon–Fri 1pm–3pm Mon–Fri 3:30pm–6:30pm Families should also plan for make-up sessions if needed. ✅

📝 Once we receive authorization from your insurance provider, our intake team will reach out to schedule. The process takes about 12–16 hours (record review, 1.5–2 hr face-to-face sessions, plus report writing). 📑 A final report is submitted to your insurance provider with recommendations.

✅ Yes, therapy sessions continue even on school days off, except for specific holidays when our agency is closed. 📅 Check our calendar for details.

We provide a variety of services, including Early Intensive Behavioral Intervention (EIBI), Comprehensive ABA (25–40 hrs/week), Focused ABA (10–25 hrs/week), School-based support, Life Coaching for teens and young adults, Social Skills Groups, Caregiver Check-ins, and Staff Trainings & Boot Camps.

👥 Social Skills Groups = weekly, ongoing (60–90 mins) covering a variety of skills. 💥 Bootcamps = short (2–4 sessions), focus on one topic (e.g., bullying). 💳 Bootcamps are private pay only.

⚠️ Cancellations with less than 18 hours’ notice incur a $40 fee. 🚫 No-shows result in a $60 fee. This policy ensures consistent therapy and supports our staff.

Services are scheduled for a set number of hours each day. Pick-ups beyond the scheduled time are considered late. After 3 late pick-ups, a $25 late fee will be charged per occurrence. Repeated late pick-ups may result in a review and adjustment of your child’s schedule. Please communicate with our team in advance if delays are expected.

⏱️ Hours are determined during the assessment, based on needs. ✅ Best results happen when families follow the recommended schedule.

📅 If your availability changes, services may be paused until a therapist can match your new schedule.

In California: Aetna, Anthem, Blue Shield/Blue Cross, MHN, Magellan, UBH/UHC/Optum, Carelon and Select Health. In Oregon: Aetna, Anthem, Regence, Blue Shield/Blue Cross, Kaiser, Moda, Optum, PacificSource, Tricare/Triwest and Select Health. In Washington: Aetna, Anthem, Regence, Blue Shield/Blue Cross, Kaiser, Moda, Optum, PacificSource, Tricare/Triwest and Select Health. In Idaho: Magellan Medicaid, Regence, Anthem, Blue Cross of ID, MODA, Pacific Source, Optum, BrightPath, Select Health, Mountain Health, Katie Beckett, Tricare/Triwest, and Select Health.

We accept Medicaid as secondary insurance, but only in Idaho. MediCal, OHP, and WA State Plan are not eligible as secondary coverage. Families are responsible for co-pays and deductibles.

💳 Payment is required at the time of service. We accept credit, debit, HSA, and FSA cards. Please ensure a card is on file. Note: Checks are not accepted.

🤝 Our therapists lead the way. AI supports by managing data collection, tracking progress, and generating reports. This means families receive real-time updates, insurers get precise details, and our therapists can focus more on your child.

❌ No. Therapists remain at the center of care. AI simply handles paperwork, documentation, and progress dashboards. This frees our clinical team to focus on teaching skills, guiding families, and supporting children directly.

No. CareBridge™ Copilot provides educational behavioral guidance only. It is not therapy, diagnosis, or medical care.

No. It is designed to support caregivers between sessions, not replace professional services. It complements your child’s care team.

Yes. CareBridge™ Copilot is HIPAA-aligned, uses narrow AI with built-in safeguards, and is monitored by a BCBA for quality assurance. It is designed for responsible, structured use.

No. CareBridge™ Copilot is a direct-to-consumer educational support tool and is not billable to insurance. It is subscription based. Click below to Subscribe!

CareBridge™ Copilot is for parents and caregivers of children ages 2–21 who need real-time guidance in everyday situations like transitions, emotional escalation, routines, and follow-through — especially while waiting for or between services. Click on the button below to subscribe today!