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Frequently Asked Questions

For details regarding our policies, agency closures, events, or locations, please refer to corresponding link under "FAQ" on the menu above.

General FAQ

Does my child still have therapy sessions when they have days off school?

 ~A: Yes, with the exception of specific holidays on which our agency is closed.  See our calendar for more details.


What is the assessment process like?

~A: Once we receive an authorization from your insurance provider, our intake team will be in contact with you to set up an appointment with our clinical staff. Typically, the assessment process is 1-3 appointments for an average of 1.5-2 hours. The first appointment is an assessment interview, while the remaining appointments are direct observations in multiple environments. Once those appointments are completed, a report will be written and submitted to your insurance provider with Sunderlin Behavioral's clinical recommendations. 

How long does it typically take to receive an authorization?

~A: It typically takes between 1-2 weeks, however some authorizations get approved quicker depending on your insurance provider.

If I am receiving services from another provider, how do I switch to Sunderlin?

~A: You will need to contact your insurance provider directly to request Sunderlin Behavioral as your service provider. Once the request has been processed, they will notify both providers of the change. 

What does a typical ABA schedule look like?

~A: Each schedule is individualized based off the client's needs and clinical recommendations. For example, a schedule may be: Monday- Friday from 9am-12pm, Monday- Friday 1pm- 3pm, and/or Monday- Friday 3:30 pm- 6:30 pm. In addition, every family is expected to make themselves available for make-ups sessions on the weekends.

What services do you offer?

~A: We offer Early Intensive Behavioral Intervention (EIBI), Comprehensive ABA (25-40 hrs./week), Focused ABA (10-25 hrs./week), School-based support, Life-Coaching for teens and young adults, Social Skills Groups (all ages), Group and Individual Caregiver "Check-In's" and Staff Training.

What is the difference between social skills groups and bootcamps?

~A: Social Skills groups are long-term and ongoing groups lead weekly for 60-90 minutes and target a variety of skills. Bootcamps are 2-4 sessions and cover skills within a specific topic, such as handling bullying. Bootcamps are private pay only.

What is Sunderlin Behavioral's Cancellation Policy?

~A: Appointments cancelled with less than 18-hour notice are charged a $40.00 cancellation fee​.

If an appointment was scheduled AND not cancelled, a “no show” fee of $60.00 will be assessed.

      We value your time and understand that unforeseen circumstances may arise. To support our dedicated therapists and maintain quality care for all clients, a fee will be applied for last-minute cancellations or no-shows (<18 hours' notice). This fee covers reserved time and preparation costs for our staff due to the last-minute inconvenience. We appreciate your understanding and support in keeping our staff gainfully employed.

​Where will we have sessions?

~A: We offer sessions to be completely in-home, via Telehealth, in-clinic, or a combination. In-clinic availability varies by location.

How many hours per week will I be authorized for?

~A: Through the assessment process we will determine the number of hours clinically appropriate based off the client's needs and developmental delays/deficits. In order to ensure client progress, we recommend following the prescribed amount. 

What do I need to do receive services? 

~A: In order to receive services through your insurance provider, you will need an Autism diagnosis. In addition, you will need to provide Sunderlin Behavioral with a copy of the front and back of your insurance card, a copy of the diagnostic evaluation, and the returned intake paperwork. If you don't have an Autism diagnosis, then you can proceed with private pay to receive services. 

What insurances are you in network with?

  • CA- Aetna, Anthem, Blue Shield/Blue Cross, MHN, Magellan, UBH/UHC/Optum, Carelon


  • OR- Aetna, Anthem, Regence, Blue Shield/Blue Cross, First Choice Health, Kaiser, Moda, Optum, PacificSource

  • WA- Aetna, Anthem, Regence, Blue Shield/Blue Cross, First Choice Health, Kaiser, Moda, Optum, PacificSource


  • ID- Magellan, Regence, Anthem, Blue Cross of ID, MODA, Pacific Source, Optum Medicaid, Optum, BrightPath, Select Health, Mountain Health, Katie Beckett

Do you accept state funded insurance as a secondary provider?

~A: We do not accept MediCal, Oregon Health Plan (OHP), Washington State Plan, Idaho State Plan or any state funded insurance as a secondary, any co-pays/deductibles/etc. will be the family's financial responsibility. 

When is patient responsibility payment due?

~A: Payment is due at the time of service. We process payment electronically and a credit card is required to have on file. We accept credit, debit, HSA, and, FSA cards as a form of payment. 

What is the requirement for caregiver participation and sibling involvement?

~A:We strongly encourage caregiver participation; this ensures they are learning behavioral strategies to support and manage their child's behaviors.

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