Question 1

How long does it take to receive an authorization?

Accepted Answer

⏱️ Most authorizations are processed in 1–2 weeks, though some may be approved more quickly depending on your insurance provider.

Question 2

What does a typical ABA schedule look like?

Accepted Answer

📅 Schedules are customized to each child’s needs and staff availability. Common time blocks include:
Mon–Fri 8am–12pm
Mon–Fri 1pm–3pm
Mon–Fri 3:30pm–6:30pm
 Families should also plan for make-up sessions if needed. ✅

Question 3

What is the assessment process like?

Accepted Answer

📝 Once we receive authorization from your insurance provider, our intake team will reach out to schedule. The process takes about 12–16 hours (record review, 1.5–2 hr face-to-face sessions, plus report writing). 📑 A final report is submitted to your insurance provider with recommendations.

Question 4

Does my child still have therapy sessions on school holidays?

Accepted Answer

✅ Yes, therapy sessions continue even on school days off, except for specific holidays when our agency is closed. 📅 Check our calendar for details.

Question 5

What services do you provide?

Accepted Answer

We provide a variety of services, including Early Intensive Behavioral Intervention (EIBI), Comprehensive ABA (25–40 hrs/week), Focused ABA (10–25 hrs/week), School-based support, Life Coaching for teens and young adults, Social Skills Groups, Caregiver Check-ins, and Staff Trainings & Boot Camps.

Question 6

What is the difference between social skills groups and bootcamps?

Accepted Answer

👥 Social Skills Groups = weekly, ongoing (60–90 mins) covering a variety of skills.
 💥 Bootcamps = short (2–4 sessions), focus on one topic (e.g., bullying).
 💳 Bootcamps are private pay only.

Question 7

What’s your cancellation policy?

Accepted Answer

⚠️ Cancellations with less than 18 hours’ notice incur a $40 fee.
🚫 No-shows result in a $60 fee.
This policy ensures consistent therapy and supports our staff.

Question 8

What is your late pick up policy?

Accepted Answer

Services are scheduled for a set number of hours each day. Pick-ups beyond the scheduled time are considered late.
After 3 late pick-ups, a $25 late fee will be charged per occurrence.
Repeated late pick-ups may result in a review and adjustment of your child’s schedule.
Please communicate with our team in advance if delays are expected.

Question 9

How many hours per week will I be authorized for?

Accepted Answer

⏱️ Hours are determined during the assessment, based on needs.
 ✅ Best results happen when families follow the recommended schedule.

Question 10

What happens if my availability changes during the assessment or services?

Accepted Answer

📅 If your availability changes, services may be paused until a therapist can match your new schedule.

Question 11

Which insurance providers are in-network?

Accepted Answer

In California: Aetna, Anthem, Blue Shield/Blue Cross, MHN, Magellan, UBH/UHC/Optum, Carelon and Select Health.In Oregon: Aetna, Anthem, Regence, Blue Shield/Blue Cross, Kaiser, Moda, Optum, PacificSource, Tricare/Triwest and Select Health. In Washington: Aetna, Anthem, Regence, Blue Shield/Blue Cross, Kaiser, Moda, Optum, PacificSource, Tricare/Triwest and Select Health. In Idaho: Regence, Anthem, Blue Cross of ID, MODA, Pacific Source, Optum, BrightPath, Select Health, Mountain Health, Katie Beckett, Tricare/Triwest, and Select Health.

Question 12

Can I use state-funded insurance as secondary coverage?

Accepted Answer

We accept Medicaid as secondary insurance, but only in Idaho. MediCal, OHP, and WA State Plan are not eligible as secondary coverage. Families are responsible for co-pays and deductibles.

Question 13

When is payment required for services?

Accepted Answer

💳 Payment is required at the time of service. We accept credit, debit, HSA, and FSA cards. Please ensure a card is on file. Note: Checks are not accepted.

Question 14

How does AI enhance our services?

Accepted Answer

🤝 Our therapists lead the way. AI supports by managing data collection, tracking progress, and generating reports. This means families receive real-time updates, insurers get precise details, and our therapists can focus more on your child.

Frequently Asked Questions

For details regarding our policies, agency closures, events, or locations, please refer to corresponding link under "FAQ" on the menu above.

General FAQ