⏱️ Most authorizations are processed in 1–2 weeks, though some may be approved more quickly depending on your insurance provider.

📅 Schedules are customized to each child’s needs and staff availability. Common time blocks include: • Mon–Fri 8am–12pm • Mon–Fri 1pm–3pm • Mon–Fri 3:30pm–6:30pm Families should also plan for make-up sessions if needed. ✅

📝 Once we receive authorization from your insurance provider, our intake team will reach out to schedule. The process takes about 12–16 hours (record review, 1.5–2 hr face-to-face sessions, plus report writing). 📑 A final report is submitted to your insurance provider with recommendations.

✅ Yes, therapy sessions continue even on school days off, except for specific holidays when our agency is closed. 📅 Check our calendar for details.

Our services include: Early Intensive Behavioral Intervention (EIBI), Comprehensive ABA (25–40 hrs/week), Focused ABA (10–25 hrs/week), School-based support, Life Coaching for teens & young adults, Social Skills Groups, Caregiver Check-ins, Staff Trainings & Boot Camps.

👥 Social Skills Groups = weekly, ongoing (60–90 mins) covering a variety of skills. 💥 Bootcamps = short (2–4 sessions), focus on one topic (e.g., bullying). 💳 Bootcamps are private pay only.

⚠️ Less than 18 hrs’ notice → $40 cancellation fee. 🚫 No-show → $60 fee. This policy helps keep therapy consistent and staff supported.

⏱️ Hours are determined during the assessment, based on needs. ✅ Best results happen when families follow the recommended schedule.

📅 If your availability changes, services may be paused until a therapist can match your new schedule.

In California: Aetna, Anthem, Blue Shield/Blue Cross, MHN, Magellan, UBH/UHC/Optum, Carelon. In Oregon: Aetna, Anthem, Regence, Blue Shield/Blue Cross, Kaiser, Moda, Optum, PacificSource, Tricare/Triwest. In Washington: Aetna, Anthem, Regence, Blue Shield/Blue Cross, Kaiser, Moda, Optum, PacificSource, Tricare/Triwest. In Idaho: Magellan Medicaid, Regence, Anthem, Blue Cross of ID, MODA, Pacific Source, Optum, BrightPath, Select Health, Mountain Health, Katie Beckett, Tricare/Triwest.

We accept Medicaid as secondary insurance only in Idaho. We do not accept MediCal, OHP, or WA State Plan as secondary coverage. Families are responsible for co-pays and deductibles.

💳 Payment is required at the time of service. Please ensure you have a credit card on file. We accept credit, debit, HSA, and FSA. Unfortunately, we do not accept checks.

🤝 Our therapists lead every service. AI assists with data collection, progress tracking, and reporting — never with direct therapy decisions. This ensures families receive real-time insights, insurers get accurate reports, and our therapists can focus more on your child.

❌ No. Therapists remain at the center of care. AI simply handles paperwork, documentation, and progress dashboards. This frees our clinical team to focus on teaching skills, guiding families, and supporting children directly.