Frequently Asked Questions
For details regarding our policies, agency closures, events, or locations, please refer to corresponding link under "FAQ" on the menu above.
Are you still providing in-home services?
~A: Yes. We are providing services in-home, center- based, and via Telehealth. You are able to opt for Telehealth services at any time.
Do you have protocols or policies surrounding COVID-19?
~A: We have protocols in place to minimize the risk and spread of COVID-19. Our protocols are consistently in line with the latest CDC. Our detailed COVID-19 policies and protocols can be found here.
Are you still running social skills groups? How are they run?
~A: We are currently running all age groups in our center AND via Telehealth. Groups run for 60 to 90 minutes once a week.
Telehealth and are limited to 8 students per group to ensure participants are able to to connect effectively with their peers.
Will we be able to have outings during in-home sessions?
~A: Yes. Although we allow outings, we have placed some restrictions. Information on permitted outings can be found here.
Does my child still have therapy sessions when they have days off school?
~A: Yes, with the exception of specific holidays on which our agency is closed. See our calendar for more details.
What is the assessment process like?
~A: Once we receive an authorization from your insurance provider, a supervisor will be in contact with you to set up an appointment. Typically, the assessment process is 1-3 appointments for an average of 1.5-2 hours. The first appointment is an intake/indirect assessment, while the remaining appointments are direct observations. Once those appointments are completed, a report will be submitted to your insurance provider with Sunderlin Behavioral's clinical recommendations.
How long does it typically take to receive an authorization?
~A: It typically takes between 1-2 weeks, however some authorizations get approved quicker depending on your insurance provider.
If I am receiving services from another provider, how do I switch to Sunderlin?
~A: You will need to contact your insurance provider directly to request Sunderlin Behavioral as your service provider. Once the request has been processed, they will notify both providers of the change.
What does a typical ABA schedule look like?
~A: Each schedule is individualized based off the client's needs and clinical recommendations. For example, a schedule may be: Monday- Friday from 9am-12pm, Monday- Friday 1pm- 3pm, and/or Monday- Friday 3:30 pm- 6:30 pm. In addition, every family is expected to make themselves available for make-ups sessions on the weekends.
What services do you offer?
~A: We offer services in-home, center-based, via Telehealth, in schools, and in the community.
What is the difference between social skills groups and bootcamps?
~A: Social Skills groups are long-term and ongoing groups lead weekly for 60-90 minutes and target a variety of skills. Bootcamps are 2-4 sessions and cover skills within a specific topic, such as handling bullying. Bootcamps are private pay only.
What is Sunderlin Behavioral's Cancellation Policy?
~A: Appointments cancelled with less than 18-hour notice are charged a $40.00 cancellation fee.
If an appointment was scheduled AND not cancelled, a “no show” fee of $60.00 will be assessed.
Where will we have sessions?
~A: We offer sessions to be completely in-home, via Telehealth, in-clinic or a combination. In-clinic availability varies by location.
How many hours per week will I be authorized for?
~A: Through the assessment process we will determine the number of hours clinically appropriate based off the client's needs and developmental delays/deficits.
What do I need to do receive services?
~A: In order to receive services through your insurance provider, you will need an Autism diagnosis. You will need to provide Sunderlin Behavioral with a copy of the front and back of your insurance card, a copy of the diagnostic evaluation, and the returned intake paperwork. If you don't have an Autism diagnosis then you can proceed with private pay to receive services.
What insurances are you in network with?
CA- Aetna, Anthem, Blue Shield/Blue Cross, MHN, Magellan, UBH/UHC/Optum, Beacon
OR- Aetna, Anthem, Regence, Blue Shield/Blue Cross, First Choice Health, Kaiser, Moda, Optum, PacificSource
ID- Regence, Anthem, Blue Cross of ID, MODA, PacificSource, Optum Medicaid, Optum, BrightPath
Do you accept state funded insurance as a secondary provider?
~A: We do not accept MediCal, Oregon Health Plan (OHP), Idaho State Plan or any state funded insurance as a secondary, any co-pays/deductibles/etc. will be the family's financial responsibility.
What is the requirement for parent participation and sibling involvement?
~A:We strongly encourage caregiver participation, this ensures they are learning behavioral strategies to support and manage their child's behaviors.
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